Terms of Service

Legal Notice

The current website, accessible through the link http://itsalive.io (henceforth called the “Website”) is edited by Saastory S.A.S., with the capital of 1000 euros, whose main office is located at 43 Rue Beaubourg, Paris, France 75003, and is registered with the RCS of Paris under the number 815 265 574.

Hosting service provider
GANDI SAS, 63-65 boulevard Massena à Paris (75013) France
Phone : +33 (0)1 70 37 76 61
Publication Director
Benoit Linard

For more information please contact legal@itsalive.io. We are working to be the most transparent as possible regarding our data policy and terms of service. If you have any questions related to the matter please contact us.

Privacy Policy

We are committed to protecting your privacy. The present Privacy Policy informs you on the ways in which your personal data is collected and used. For any request with regard to our processing please contact us at legal@itsalive.io.

Information collected

Personal information that You provide during the subscription and/or use of Our service is used to manage our relationship with you, to provide and personalize our service as well as improve the experience and interaction with us. None of the collected information will be disposed, sold or transferred to any third party without your prior consent but we may use it to contact you.

We do not keep or use Facebook data that doesn’t directly serves you to use our service.

Data retention

Collected data will be retained for a period appropriate to the purpose for which it was collected and is, by default, destroyed at the end of 1 year period following the last interaction with the bot.

Security

We have made all the efforts to put in place suitable technical and organisational precautions to protect the security and integrity of personal data provided to us.

Your rights

You have a right to access the personal data that is held about you. You also have the right to modify your personal information or object to any processing of such information. To exercise any of the above rights, please contact us at legal@itsalive.io

Cookies

“Cookies” are small files sent by a web server to a web browser which enables the server to collect information from the browser. We use cookies to analyse your browser experience and improve our website. You may disable the cookie function by configuring your browser settings. You can choose to refuse all cookies, to be prompted before a cookie is saved to your hard drive or to only accept cookies from certain websites that you designate. The browser configuration depends on the browser you use :

Chrome Firefox Internet Explorer Safari

By refusing to accept cookies you may not be able to use some of the features and functionalities on our site.

Terms of Service agreement

Please read these Terms of Service ("Terms", "Terms of Service") carefully before using the http://itsalive.io website (the "Service") operated by Saastory S.A.S ("us", "we", or "our"). Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. If you disagree with any part of the Terms then you may not access the Service or contact us to get more informations.

We are committed to build quality products. All the bots build with our service are designed to work with Facebook Messenger and are fully compliant with Facebook’s guidelines, policies and controls.

If you use the Service you are also responsible for Facebook’s Terms of Service https://www.facebook.com/terms

1. Service

1.1 Requirements for Use of the Service. In order to use the Service, you must be at least 18 years old and have legal capacity to enter binding contracts. Additionally, you may not be barred from accessing or using the Service under the laws applicable where you reside or from where you access or use the Service.

1.2 Membership Account Registration. The features or services offered requires you to open a membership account. In order to open an account, you must provide SaaStory with certain information ("Registration Data") requested on the registration form. You agree that the Registration Data you provide: (1) is true, accurate, current, and complete, and (2) will be maintained and updated by you to keep it true, accurate, current and complete. SaaStory reserves the right to suspend or terminate your use of the Service if SaaStory, in its sole discretion, determines that any of your Registration Data is untrue, inaccurate, not current, or incomplete.

1.3 Account Security. You are responsible for maintaining the confidentiality of your Account Credentials and are fully responsible for all activity that occurs under your Account Credentials or using your account whether or not authorized by you. Your account may be charged for all activity authenticated with your Account Credentials even if you later determine the use was fraudulent or unauthorized by you. You will immediately notify SaaStory of any unauthorized use of your Account Credentials or any other breach of security. SaaStory cannot, and will not, be liable for any loss or damage arising from your failure to comply with this requirement.

1.4 Access to the Service. You acknowledge that the Service, and any information available through the Service, may not always be available, complete, or accurate, and that the Service may not always satisfy your anticipated or required level of performance. SaaStory reserves the right to alter, suspend, or discontinue the Service, or any portion thereof, at any time and for any reason, without prior notice to you. The Service may also become unavailable due to maintenance or malfunction of computer equipment or other reasons. SaaStory may at any time terminate your membership or block your access to the Service if: (1) You have breached any provision of these Terms (or have acted in a manner that indicates you do not intend to, or are unable to, comply with these Terms); (2) SaaStory is required to do so by applicable law; (3) the provision of the Service to you by SaaStory is, in SaaStory's discretion, no longer commercially viable; or (4) SaaStory has elected to discontinue the Service, or any portion thereof, for any reason. SaaStory shall not be liable to you or any third party for any termination or cancellation of your access to, or use of, the Service.

1.5 Billing. For services that are not free, You will pay for your order at to their current price and via one of the payment means that is applicable at the time of your order to the services chosen. Your payment is irrevocable, except under the applicable legal conditions and exceptions that are stated in these Terms. The prices of the Service are displayed at all times on http://itsalive.io. Our prices do not take into account the costs connected to your equipment and your internet connection or electronic communications necessary for the usage of the Service, which remain under your full and sole expense.

The execution of the Service only starts upon the validation of complete payment. In this way the customer, qualified as a consumer in accordance with applicable law and specifically article L.121-20-2 of the French Consumer Code, explicitly acknowledges that the right of retraction does not apply and this, neither during the initial subscription or renewal.

2. Restrictions on Use

By creating an account you become fully responsible for the use of your account and all activities that may occur under such use. You are also fully responsible for any harm resulting from material or content that you post or make available by means of the present website.

When using the Platform, you undertake that:

  • (i) You will not use the Service for illegal purposes but will abide by and comply with all applicable local, state, national, and international laws and regulations in your use of the Service (including laws regarding the transmission of personnal data exported outside the European union).
  • (ii) You will not use the Service to speak or behave in any way or post any content of a defamatory, injurious, obscene, pornographic, vulgar, offensive, aggressive, uncalled-for, violent, threatening, harassing, racist or xenophobic nature, or with sexual connotations, inciting violence, discrimination or hatred, encouraging activities or the use of illegal substances, or more generally contrary to the purposes of the Platform, that may infringe the rights of SaaStory or a third party.
  • (III) You may not resell, rent, trade, or copy the Service or Service Data, the use of or access to the Service or Service Data, or any portion thereof, except as otherwise agreed in writing between you and SaaStory.
  • (IV) You may not reverse engineer, decompile, disassemble, or otherwise attempt to discover any source code, object code or underlying structure, ideas or algorithms of the Service or any software, documentation or data related to or provided with the Service.
  • (v) You agree not to modify the Service in any manner or form, or to use modified versions of the Service, including (without limitation) for the purpose of obtaining unauthorized access to the Service or Service Data. You agree not to access the Service by any means other than through an interface provided by SaaStory for use in accessing the Service.
  • (vi) You will not spam or use any unsolicited promotional method. You will not use any material that contains viruses, malwares or any other malicious code.

3. Limitation of Liability

We disclaim any responsibility resulting from a misuse of the website or violation of the present Agreement.

To the fullest extent allowed by applicable law, under no circumstances and under no legal theory (including, without limitation, tort, contract, strict liability, or otherwise) shall SaaStory be liable to you or to any other person for (a) any indirect, special, incidental, or consequential damages of any kind, including damages for lost profits, loss of goodwill, work stoppage, accuracy of results, or computer failure or malfunction, or (b) any matter beyond our reasonable control.

4. Intellectuel property

All of the data contained on our website and notably including but not limited to the distinctive signs and images, texts, and logos are protected by intellectual property laws. Any reproduction, or usage, even partial, of any of the content of our website is strictly forbidden

5. General provision

Our tolerance, if any, of a breach of Contract on Your part, can not be considered as a waiver of Our right to invoke such breach.

This Contract is governed by French law with regards to the rules of both form and substance.

We reserve the right to update these Terms of Service later.

Register

Choose your plan

Premium Enterprise
Need more?
  • Chatbots
    Number of Chatbots you can build and manage.
  • Monthly Messages
    Number of messages sent or received by your bot. Starts over every first of each month.
  • No ItsAlive Watermark
    Remove “Made with ItsAlive” watermark from persistent menu.
  • Support
    Intercom Support within 24hours from 9am to 7pm (UTC+2)
  • Free Your plan 1 1000
    Free
  • Solo Your plan 1 5000
    $19/month
  • Plus Your plan 2 20 000
    $49/month
  • Pro Your plan 5 100 000
    $99/month
  • Chatbots
    Number of Chatbots you can build and manage.
  • Monthly Messages
    Number of messages sent or received by your bot. Starts over every first of each month.
  • No ItsAlive Watermark
    Remove “Made with ItsAlive” watermark from persistent menu.
  • Intercom Support
    Intercom Support within 24hours from 9am to 7pm (UTC+2)
  • Direct line Support
    Direct line + intercom support 7jr/7
  • One to one training session
    Training sessions to get started or improve your bots.
  • One demand features
    Specific integrations or features.
  • Agencies & Media Your plan 5 300 000
    $250/month
  • Enterprise Your plan 10 600 000
    $490/month
  • Custom Your plan Custom Unlimited
    Custom

Confirm your subscription

Your product

ItsAlive BASIC plan 1 chatbot 5 000 messages / month No Watermark
ItsAlive BASIC plan Starting November 22, 2017
Price
$19/month

Add payment card

Secure credit card payment, powered by Stripe.

ItsAlive BASIC plan Starting November 22, 2017
Price
$19/month

Congrats!
Welcome to ItsAlive Free.

Congrats!
Welcome to ItsAlive Premium.

Congrats!
Welcome to ItsAlive Enterprise.

Let's go!